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Returns & Refunds
What happens if my order is lost in transit?
If your order appears to have been lost during transit, contact our support team with your order and tracking information. We will review the shipment and help determine the appropriate resolution.
Can I return a sale or promotional item?
Yes! We accept returns for sale and promotional items as well. All sale and promotional items are subject to the same return requirements and eligibility criteria outlined in our Returns & Refunds Policy.
When will I receive my refund?
Once an approved return has been received, the refund will be processed according to our Returns & Refunds Policy. The time for the refunded amount to appear in your account may also depend on your payment provider. Please allow 7-10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Who pays for return shipping?
If an item is returned because it is incorrect, damaged, defective, or was supplied incorrectly, Omnisin may cover the return shipping cost. For other returns, return shipping may be the customer's responsibility.
How do I request a return?
Contact our customer support team and provide your name, order number, the item you wish to return, and any relevant details or photos. Our team will provide instructions for the next steps.
How long do I have to return an item?
You generally have 90 days from the date your order was delivered to request a return for an eligible item.
What is Omnisin's return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at support@omnisin.com to initiate a return within 90 days of delivery. Eligible products can generally be returned within 90 days of delivery, provided they meet the conditions outlined in our Returns & Refunds Policy.