Shipping Policy
Effective Date: August 7, 2026
At Omnisin, we believe the delivery experience should be as thoughtful and dependable as the products we offer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.
1. Order Processing
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Most orders are processed within 1–3 business days after the order is successfully placed and payment has been authorized..
Please note that:
- Orders placed on weekends or holidays begin processing on the next business day.
- Processing time is separate from transit time.
- During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
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If an item requires additional processing time, the applicable timeframe will be communicated on the product page or during checkout.
We make reasonable efforts to ship orders within the timeframe stated at checkout or on the applicable product page.
2. Shipping Methods & Delivery Estimates
Available shipping methods and their applicable costs are presented during checkout based on your delivery address, order contents, and available carrier services.
United States
For standard US warehouse in-stock merchandise, typical delivery is:
Processing: 1–3 business days
Transit: approximately 3–7 business days
Estimated total: approximately 4–10 business days.
Omnisin products may be fulfilled from different locations depending on product availability.
Items In Stock at Our US Warehouse:
Products that are currently in stock at our US warehouse are expected to be delivered within 3–5 business days after the order has been processed and shipped.
Items Shipped Directly from Our Taipei, Taiwan Facility
Certain products are sourced or manufactured at our facility in Taipei, Taiwan and are shipped directly to customers. These orders typically require 15–22 business days for delivery.
Delivery estimates are provided in business days and may be affected by weekends, public holidays, customs processing, carrier delays, weather, or other circumstances outside Omnisin’s reasonable control.
These are estimates rather than guaranteed delivery dates. Carrier delays, weather, holidays, remote-area delivery conditions, and other circumstances outside Omnisin's control may affect the actual delivery date.
International Orders
Where international shipping is available, typical delivery is:
Processing: 1–3 business days
Transit: approximately 10–15 business days
International delivery times can vary considerably depending on the destination country, customs processing, carrier capacity, and local postal services.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination
- Shipping method selected
- Order weight and dimensions
- Number of items in the order
- Promotional shipping offers
- International delivery requirements
If Omnisin offers free shipping promotions, the applicable eligibility requirements will be clearly stated at the time the promotion is offered.
4. Order Confirmation
After placing your order, you will receive an order confirmation email containing information such as:
- Order number
- Items purchased
- Billing information
- Shipping address
- Order total
- Applicable shipping charges
Please review your confirmation carefully.
If you notice an error in your shipping address or order information, contact support@omnisin.com as soon as possible.
5. Shipping Confirmation & Tracking
Once your order has been shipped, Omnisin will generally send a shipping confirmation email containing tracking information when tracking is available. It may take 24-48 hours.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking information provided by the carrier to monitor the progress of your shipment.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
This includes:
- Full name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State or province
- Postal/ZIP code
- Country
- Any other information required for successful delivery
If an order is returned to Omnisin because the address provided was incorrect, incomplete, or undeliverable, we may contact you to arrange reshipment.
7. Lost, Damaged, or Missing Shipments
If your package appears to have been lost or significantly delayed in transit, please contact us at:
Please include:
- Your order number
- Full name
- Shipping address
- Tracking number, if available
- A brief description of the issue
If an order arrives visibly damaged, we recommend photographing the package and its contents.
Where appropriate, we may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
8. Order Cancellations Before Shipment
If you need to cancel an order, contact:
support@omnisin.com as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
9. Our Commitment
Our goal is to make every order experience straightforward, transparent, and dependable.
We will make reasonable efforts to:
- Process orders within the stated timeframe.
- Provide accurate shipping information.
- Provide tracking information when available.
- Communicate significant fulfillment delays.
- Assist customers with delivery issues.
- Work with carriers when a shipment requires investigation.
Nothing in this Shipping Policy is intended to limit any rights or protections that cannot legally be waived under applicable law.
10. Contact Omnisin
If you have questions about shipping, delivery, tracking, or an existing order, please contact our support team.
Omnisin
641 Lexington Ave
New York, NY 10022
United States
Email: support@omnisin.com
We recommend including your order number in your email so that our support team can assist you as efficiently as possible.