Returns & Refunds
Last Updated: October 7, 2026
At Omnisin, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're happy to offer a straightforward return process for eligible items.
1. Our Return Policy
We accept eligible returns within 90 days of the date your order is delivered.
To qualify for a return, the item must:
- Be unused.
- Be in its original condition.
- Have all original tags and labels attached, (where applicable).
- Be returned with its original packaging when reasonably possible.
- Include proof of purchase or sufficient order information for us to locate the transaction.
2. How to Request a Return
To start a return, please email:
Please include:
- Your full name.
- Order number.
- The item(s) you would like to return.
- The reason for the return (if any).
- Photographs, (if the item is damaged, defective, or incorrect).
Our customer support team will review your request and provide return instructions if your item qualifies.
3. Return Shipping
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been successfully processed.
When Omnisin Covers Return Shipping
If you receive:
- The wrong item;
- A damaged item;
- A defective item; or
- An item that differs from what was ordered,
please contact us at support@omnisin.com before returning the product.
4. Damaged, Defective, or Incorrect Items
We carefully inspect and package orders before they leave our facility, but occasionally an item may arrive with an issue.
If your order arrives damaged, defective, or incorrect, please contact us at support@omnisin.com within 90 days of delivery
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
When approved, your refund will generally be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time after Omnisin issues the refund. The time required for the refund to appear in your account may vary depending on your bank, credit-card issuer, or payment provider.
6. Exchanges
We may offer exchanges for eligible items, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
To request an exchange, contact support@omnisin.com with your order number and the item you would like to exchange.
7. Sale Items and Promotional Purchases
Unless an item is specifically identified as "Final Sale", sale and promotional merchandise may be eligible for return under the same requirements described in this policy.
Any special return restrictions applicable to a promotion will be disclosed before or at the time of purchase.
8. Refunds for Lost or Undelivered Orders
If your tracking information indicates that an order was delivered but you cannot locate it, please contact support@omnisin.com as soon as possible.
We may ask you to verify your shipping address and check with household members, building management, neighbors, or the carrier.
If an order is confirmed to have been lost in transit, Omnisin will work with the carrier to investigate and determine an appropriate resolution and refund 100% of the amount paid.
9. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address when placing an order.
If an order is returned to Omnisin because an incorrect or incomplete address was provided, we may contact you regarding available options. Additional shipping charges may apply if you request that the order be shipped again.
If the order cannot reasonably be reshipped, a refund may be issued after the merchandise is returned to Omnisin, subject to applicable shipping costs and this policy.
10. Return Deadline
Return requests must be submitted within the applicable return period.
For standard eligible merchandise, the return period is 90 days from the date of delivery.
We encourage customers to contact us as soon as possible if they know they need to return an item.
11. When Will I Receive My Refund?
After your returned merchandise arrives, please allow reasonable processing time for our team to inspect and approve the return.
Once your refund is approved, Omnisin will submit the refund to your original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
If you believe your refund has been approved but has not appeared after the applicable processing period, please contact support@omnisin.com.
12. Order Cancellations
We process orders as quickly as possible.
If you need to cancel an order, contact support@omnisin.com immediately after placing the order and include your order number.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
13. Changes to This Policy
Omnisin may update this Returns & Refunds Policy from time to time to reflect changes to our business practices, products, payment methods, or applicable legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
We encourage customers to review this policy before making a purchase.
14. Contact Us
If you have questions about a return, refund, exchange, damaged order, or any other issue with your purchase, our support team is here to help.
Omnisin
641 Lexington Ave
New York, NY 10022
United States
Customer Support:
support@omnisin.com
When contacting us about an order, please include your order number so that we can assist you as quickly as possible.